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Claim conditions

 

Claim of a damaged package

  • When receiving the goods, pay really careful attention to the state of the package!
  • In case the package seems to be damaged, you can directly request your carrier to control unpacking and inspection of goods according to the invoice. If the goods was damaged, insist on writing the record about the damage.
  • Your delivery is always insured and the carrier is liable for defects or damage of the shipment.
  • If you find about the damage of your goods after its receiving while unpacking, you are entitled to claim this within three days of delivery.
  • In case that any damage is found, please, contact us immediately on phone number 604 320 378.

Claims during warranty period of 24 months

  • The withdrawal period runs from the day of purchase the goods.
  • By law, the customer can claim the goods from the sales within 24 months. If a customer found on the purchased goods during the warranty period a defect which was not caused by its inappropriate use, but a defect of the product itself, during the warranty period he has the right to claim the goods.
  • Dealer must assess the extent of the complaint and let the customer know about its evaluation by the end of one month from the claim. Delivery fees in this case of claim are paid by customer.

How to proceed the claim

  • claimed goods label and describe the scope of your complaint
  • attach proof of purchase of goods (invoice)
  • send packaged goods to Angel-Výšivky - PR ADADGIO s.r.o
  • Jiráskova 10 – 682 01 Vyškov
  • do not send the goods with cash on delivery (we do not accept this kind of packages).
 

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We're here for you! We'll gladly answer all your questions. Call us at +420 732 439 458

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For company customers and agencies that order for more than 500 EUR.

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Call Us

Czech Republic +420 604 320 378
English +420 732 439 458
Français +420 732 439 458

Address

PR Adadgio s.r.o.
Akátová 788,
Horoměřice 25262
Czech Republic
IČO 29002621
DIČ CZ29002621

Showroom

Angel Výšivky
Moravská 9,
682 01 Vyškov
(only by appointment, please

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